KLIMB

Returns

We are happy to accept a return within 30 days of your purchase. To be eligible for a refund, your item must be unused and in the same condition that you received it. To complete your return please download the return form (see below) for further details. Purchases from 3rd party dealers are subject to their individual return policies.

If the returned product is not in new and resalable condition, you will receive a partial refund (less $10) of the purchase price.We are only able to accept returns within 30 days of the purchase.

Reseller returns will not be accepted without a Return Materials Authorization form and are subject to a 20% restocking fee and return freight costs.

Refunds

We must receive your return within 30 days of purchase. Upon receipt, we will inspect the return and issue you a refund for the purchase price of the product. We do not refund shipping costs associated with the order.

Your refund will be applied within 3 business days of receiving your return. Depending on the method of payment, the refund should show up on your account within 3-10 business days.

Exchanges

Exchanges are processed as new orders. Follow the return process above and place a new order for the size/color you need. Shipping charges will apply to new orders. We recommend placing your new order immediately. This will ensure that you’ll get your new product quickly and that it won’t go out of stock while you’re waiting. Customers who purchased from Amazon but wish to exchange for a different size may use the Amazon Exchange request form listed below.

Chew Policy

We know dogs chew EVERYTHING, especially new or novel items like a shiny new harness. Our premium soft-touch nylon has a 3500lb test strength. You could tow a small vehicle with it! Our nylon doesn’t rip or fray when worn by a dog. It doesn’t matter how big or strong, or how much you use it, it does not fray on its own.

We know it can take less than 5 seconds for a dog to rip into a strap when left unattended. Note: the same is true for KEVLAR webbing. Yep, you heard right. The same material that stops bullets for our uniformed officers is still no match for our dog’s teeth and jaws that were designed to snap through animal bones as if they were toothpicks.

In each package of a Balance Harness, we include our chew prevention tips. We also offer a 90-day chew warranty. Your harness is most at risk of chew damage during the first month or so that your dog is wearing the harness. As they get used to the new sensation, we recommend watching them like a hawk during this time period to prevent chew damage.

We’ve got you covered though if they manage to sneak in a few chews! In the event your dog chews on their harness rendering it unusable, we’d like to provide a chew warranty offer. Our Chew Warranty is available for customers who report and return chew damaged harnesses within 90-days of purchase. Pending receipt of photos of the chewed harness, Blue-9 will email you with a promotion code for a 50% savings on the purchase of a replacement harness.